Working in Blackrock installing a new extractor fan and then up to Killiney to do a few bits and pieces for a customer. They wanted a simple timer on their central heating. So I gave them a few options, they decided to go for the same timer as on their immersion heater.
After installing the timer I showed the customer how to set the times etc and got him to do it from scratch. He was a lot more confident then.
Older customers need a little more time and understanding some times. You are always rewarded with a lovely smile of appreciation.